One item was moldy on receipt and we were just told to clean it!! Perfection! Hi Meredith and thank you for your review, you're absolutely correct regarding confusion between our company and that of another which I believe is a clothing company based in the USA called Cozy, these reviews have all been reported to Trustpilot for removal. The pilot holes had been drilled on the wrong side of one of the parts. Since then, I’ve gotten numerous updates on my order, which should be delivered Wednesday. And don’t get me started on the packing department or accounts. Log in to Trustpilot.com. © 2021 Trustpilot, Inc. All rights reserved. Hi. The ladies are friendly, helpful, polite and very accomodating. In all it was a good experience. I immediately got in touch to state it was faulty and wanted to return it and cancel the rest of the order as I had completely lost faith in the company and the poor quality of product I received. Bought items worth over £600 on 22nd July 2020, never received any of them despite two follow-up emails being sent which were ignored. Behind every review is an experience that matters. Specialties: Cozy Spa is Grand opening . Under your user icon in the top right-hand corner, select My Reviews from the drop-down menu. They advertised very attractive materials at a reasonable price but they don't have them in stock! Categories Blog For companies. Easy to order, great to get samples to try & a fabulous product. New Masseuse... Massage is becoming more popular as people now understand the benefits of a regular massage session to their health and well-being. We're all about consumer reviews. New Owner. My husband and I enjoy a visit once a month (have been going for quite a while now). Otherwise, great customer service and the other scents I purchased were great!!!!! Thanks Phil. I will definitely order again and recommend to family & friends. Rejoignez les 121 personnes qui ont déjà évalué Cosy Chat. Title: Review: Cozy Spa - Leana Date: Jan 28, 2020 Location: 2616 Philadelphia Pike (Other side from Wawa) Phone: 302-384-0709 City: Claymont State: Delaware Age Estimate: 40 Ethnic … Die leencover is vervolgens ook niet aan het liftsysteem gemonteerd, waardoor ik, met een zwakke rug, zelf de cover van de spa … Also, this is a house on legs, but there were no markings to show where to attach the platform to the pillars. Thanks Phil, Good afternoon, I'm so sorry to hear of the problems you've encountered, I'll make sure your refund is finalised right away for you. Behind every review is an experience that matters. I've had to chase you up multiple times, at times it appears the item went missing, was not in stock, and not dispatched because of, as they admitted:'' a slight delay in some of our order processing ''I missed a number of key appointments (filming schedule) waiting weeks for this to be delivered, when in fact it had not even been sent as was not in stock. 1 review of Cozy Spa "The place was clean and nice. Click Post your updated review to publish the changes. Learn how to share your opinion and write a review on Trustpilot. Optez pour une soirée magique chez vous grâce à Cosy Spa ! Categories Blog For companies. Title: Review: Cozy Spa Date: Jul 29, 2020 Phone: (973) 287-7458 City: Parsippany State: New Jersey Location: 341 Route 46 Physical Description: 50 Private Details: Saw that there was a new "spa" in Parsippany on Route 46 and figured I'd TOFTT (which I did). UPDATE 03/08/21: After I posted my initial review about an unsatisfactory experience, Cozy Earth reached out to me and offered a meaningful apology. , Best wax melts I’ve used, very quick delivery, and you guys never fail to disappoint! If you did place your order with us please email me your sales order number and postcode to me philip@cosydirect.com and include the text "Trust Pilot" in the subject field. I had to lay the pillars out on the ground and draw a pencil line to ensure I made it level. TrustedCompanyReviews.com and Guardian Money recently uncovered hundreds of fake […] The spa great delivery instructions could have been better The spa is great the only area for improvement is the delivery. Hi Meredith and thank you for your review, you're absolutely correct regarding confusion between our company and that of another which I believe is a clothing company based in the USA called Cozy, these reviews have all been reported to Trustpilot for removal. I did email asking for instructions but had no response and neither did anyone respond to my Facebook message I sent. After 6 weeks having not received them I chased the company up who responded quickly stating that only one item was in stock and offered to send that out while they awaited the other items. If your experience is not connected to our business I'd appreciate it if you could remove this review from our profile. Read, write and share reviews on Trustpilot today. The masseuse was welcoming and friendly. Cecily Townhouse Day Spa. Under your user icon in the top right-hand corner, select My Reviews from the drop-down menu. They said it was delivered. Die leencover is vervolgens ook niet aan het liftsysteem gemonteerd, waardoor ik, met een zwakke rug, zelf de cover van de spa … At CosyRoof we have over 1000 happy customers throughout the UK & Ireland. I will definitely visit again." You are getting a new one. Go to Trustpilot.com and click Log in in the top right-hand corner. Banks. © 2021 Trustpilot A/S. Extremely slow service, Waited 6 months for an order that I never received, then requested a refund and still haven't got it. Been fighting for a refund since 19th January 2021, still ongoing. We can't recover it. I placed an order last September and am still waiting for half of my order to be delivered. Cosy Aroma superior to others! It arrived earlier this week on a pallet which was placed outside the front door of my preschool and I had to unload it piece by piece on my own as I only had one other member of staff in (I was told the delivery window was 9-5 and I couldn't pay for an extra person all day just when I needed them for a short period but didn't know when). There are two probable causes for this: 1. The best part was the foot massage in the end, I literally … Thank you! I asked them to whom because it never came to my address! Thanks Phil. Discover our conservatory roof conversion customer reviews and testimonials. I ordered a Loft Den from Cosy. It would have been five stars but the quality lets the clothing down a little.. will definitely order again. I go nose blind and add some of my own oils to perk it up until I change the wax. The masseuse was welcoming and friendly. For companies Categories Blog. Here at Cozy Spa & Massage we love being a part of … Achter elke review gaat een unieke ervaring schuil. I recently placed an order for some loose parts resources. Læs om deres oplevelse, og del din egen. Entre amis ? I just looked this company up on google reviews and this site on trust pilot came up. I’m just using my favourite up first. NO RESPONSE TO EMAILS - IGNORES CUSTOMERS. Hi Diana, I'm sorry to hear about the problems; there has been a great deal of confusion recently between our company who are based in the UK and supply learning resources to schools and nurseries and an unconnected company with a similar name who are based in the USA and supply fashion. The person I liaised with previously has ignored my email and I still do not have a refund after 3 weeks. Loved the experience with cosy homes from the beginning, great customer service and workers were fast and efficient Great service from beginning to end. Wel een leencover die er niet helemaal bij past, zeker niet qua kleur. And I will always recommend Cosy Aromas! These melts have an impressive scent throw - very impressive. Here at Cozy Spa … Find companies. If your review is based on the other business I'd be grateful if you could please remove it from our profile. Wax is top quality, well packaged with no fuss or nonsense. Learn how to share your opinion and write a review on Trustpilot. The delivery notice said my tub was coming nothing about the chemicals then only received the chemicals so we were all … Write reviews. My big mistake was not checking reviews before ordering. My favourite is flower bomb. Overzicht Reviews Over Trustpilot Beauty en welzijn Wellness en spa ... Niet alleen over de spa zelf, maar ook over hoe deze geleverd is. Be careful how seriously you take customer reviews on these brand new review sites like TrustPilot.com, G2 Crowd, and TestFreaks.com. I understand that Covid has led to disruptions for all businesses but feel that its really disappointing when emails are ignored. I was completely duped by Vibe Cosy and ordered $171 worth of merchandise back in December 2020 and haven’t received. Be careful how seriously you take customer reviews on these brand new review sites like TrustPilot… You are a company that not only cares about the customer but also gives back to the community as well! Would be great to get acknowledgement when joining VIP as I was unsure if my payment went through & what happened next. If your experience is about our company please email me directly on philip@cosydirect.com include the text "Trust Pilot" in the subject field, let me have your order number & postcode and I'm sure I can resolve everything for you; if however your review is for the fashion company in the USA I'd be grateful if you could please remove this review. The spa plug might be faulty. New boiler works great and new insulation will save me money in the winter Browse companies by category. no response from the company... what a disappointment, Poor delivery and 5 months until told items were not in stock. If you’ve not had a good experience with them, let them know and they’ll take care of you. Vi havde aftalt en fast pris så … Had I been given instructions this might have been an easier task. New Masseuse... Massage is becoming more popular as people now understand the benefits of a regular massage session to their health and well-being. After seeing the reviews below about waiting for refunds for months I shall take action through my credit card provider as the company seems to be avoiding responding to me now. Write reviews. Cosy roof was fantastic the guys… Cosy roof was fantastic the guys introduced them self was friendly never ask to use the toilets or excepted any drinks cleaned up after themselves the work was exceptional fast and professional,I would recommend you . It was quick and easy and my products arrived within a week. I have emailed several times to enquire about delivery timescales and to request a refund if the order can’t be fulfilled but am getting no response. .thank you for getting back to me and Tina has been fantastic and sorting the problems out, and making sure I feel valued I am happy now and look forward to the rest of my order arriving. Easy to use website, amazing products, fast delivery, great service. VIP Access allows you to read all the hidden content within member-submitted reviews AND gives access to private VIP-only forums in each city. Apparently assembly instructions should have been sent to me via email when I made the purchase, but they hadn't come so I had to basically guess where everything went together, based on the drilled pilot holes for the screws and the one photograph on the website. Apprenez-en plus sur leurs expériences et partagez la vôtre ! Your customer service is top notch with quick response times, thorough and so very thoughtful. 2.The socket itself looks like it may have been in use for a good … Browse companies by category. Hi Judy, I'm so sorry to hear of the problems, please email me directly at philip@cosydirect.com include the text "Trust Pilot" in the subject field and let me have your sales order and postcode, I'll make sure to take care of everything for you. Cecily Townhouse Day Spa, is a lovely little find in Berkhamsted. Very happy This is so frustrating.I placed a large order on Feb 1 and never received it. All rights reserved. Recently bought something or had a service experience with a business? Envie de surprendre un de vos proches ? I am so disappointed. I already look forward to my next order with you! Im extremely disappointed with this website over 100 pd worth pf goods i still have not not recieved over 2months ago i have sent countless emails requesting a refund not one email has been replied too. This company is causing me unlimited stress and I will not use them again if I can help it. Bekijk wat 86 klanten hebben geschreven en deel je eigen ervaring. Again I heard back quickly apologising and saying it was not financially viable for them to collect but they would cancel my order and refund everything. The outdoor pool was closed, the spa … Good morning Helen, I'm so sorry that this has been your experience of our company and you haven't received the support you need to resolve your issues; please email me directly on philip@cosydirect.com with the details of your outstanding issues and include the text "Trust Pilot" in the subject field, I promise to personally attend to everything for you. Ref: 1010372Was a loyal customer for years and spent thousands with them, however not sure what has happened with this company. Apprenez-en plus sur leurs expériences et partagez la vôtre ! dont order nothing from this sit dont order nothing from this sit . Ben je het eens met de sterrenscore van Cotton Spa? Min ven og mig købte 2 spa alt er fint. They DO NOT get back to you if you have a return even though You've followed their process. Thanks Phil. Waiting 5 months for delivery is just ridiculous. But any of the other ones are good. I am still waiting for goods placed in December which I am being chased for payment. Spent over £4000, took 6 months to receive a lot of items, one we are still waiting for and some we were told months later were out of stock. Scam Alert: Trustpilot.com, ran by Mr. Peter Muhlmann and Don Ross is a “Money Scheme” & Operating a Review Site that allows “Fabricated Reviews” Is Trustpilot legit? And because of that, my trust pilot review and rating of one must reflect this. 1 review of Cozy Spa "The place was clean and nice. The wax melts hold onto their fragrance for many hours. Following the guessing method, I couldn't get the loft den to fit together so after an exhausting few hours of putting it as together as I could, I had to take it all down again as it wasn't a safe or secure structure. I burn them for 5 hours roughly at a time. Hi Asya, there's been a lot of confusion recently between us and an unconnected company, we're Cosy Direct, we're based in the UK and we supply learning resources to schools and nurseries, the other company is a fashion company based in the USA and has no connection to us. From your Trustpilot user account, find a history of your reviews and manage them. Discount codes given as aThank you to the customer which is wonderful. My emails sent to your address were all kicked back. If your review is regarding our company please email me at philip@cosydirect.com include the text "Trust Pilot" in the subject field and I'll assist you; if however your review is regarding the other company I'd be grateful if you could please remove it from our profile as they have no connection to us. If your experience is regarding our company please email me your order number and postcode to philip@cosydirect.com and include the text "Trust pilot" in the subject field, I'll take care of everything for you and ensure that any outstanding issues you may have are resolved right away. I emailed customer services and have so far not received a reply. 3 personnes ont déjà évalué Spa Alina. However, the next day I tried it again after measuring and working out how it should go together, and I got it right. Scam Alert: Trustpilot.com, ran by Mr. Peter Muhlmann and Don Ross is a “Money Scheme” & Operating a Review Site that allows “Fabricated Reviews” Is Trustpilot legit? I'm so sorry to hear of the problems, there have been some delays due to Covid restrictions and congestion at UK ports following Brexit but I'm huegly disappointed that this has been your experience. Good. Votre expérience peut aider les autres à effectuer des achats plus éclairés. Apprenez-en plus sur leurs expériences et partagez la vôtre ! Hi Rebecca, I'm really sorry for the delays to your order and the experience you've endured. Good morning, I'm really sorry to hear of the problems. I sent 4 emails requesting information and a refund and never got a response. Vibe Cosy came up in a search on Google. Thanks Phil. Travel Insurance. There has been a lot of confusion recently between our company which is based in the UK and supplies learning resources to schools and nurseries and a fashion company based in the USA who have a similar name. Customer services are shocking. Thanks Phil, Good afternoon Fiona, I'm so sorry to hear about the problems, if you can email me at philip@cosydirect.com include the text "Trust Pilot" in the subject field and let me have your sales order number or postcode and I'm sure I can get everything sorted out for you. Mooie spa, op zich heel tevreden, maar... de cover (het deksel) zat er niet bij. Problem seems to stem from bad packaging and the haulage company returning these to Cosy and since then the item has disappeared but I am still expected to pay for it. I love having a wax melt and have bought these for myself and as gifts - there is a scent for everyone. Thanks Phil. Terrible experience! Thanks Phil, Hi Rachel, I'm really disappointed to hear about the problems you've had with your order; please email me your sales order number and postcode at philip@cosydirect.com include the text "Trust Pilot" in the subject field and I'll ensure whatever issues are currently unresolved are concluded for you right away. I ordered four items in October 2020. Lovely selection and an inspiration to any small business!! Read 2 more reviews about Cosy Aromas Only the latest review will count in the company's TrustScore Lisa Neild 4 reviews.